ORDERS

How long before we get our orders?

Orders with available stock are processed quickly to ensure that they arrive to you within 2-3 business days. For this reason, orders cannot be cancelled or modified once they have been confirmed

What is Pre-Order?

It is a reservation of an item that is not yet available in stocks with the understanding that it will be shipped later
Pre-order items are paid in full and so as the rest of the items
Once your item becomes available, we will notify you via email

Where can I check the status of my order

You can always contact us on our social media accounts. You may also write to us via email.

Payments

Which payment method do you accept?

We accept the following payment methods:
CREDIT CARDS
PAYPAL

Credit Cards

Visa, Mastercard, American express

Paypal

PAYPAL Shop online without having to enter your credit card details on the website. To register for a new PayPal account, visit the PayPal website.

Standard Credit and Debit Card Payments

3.49%

We guarantee that your credit card will be charged only once per order. It is however possible that the amount may appear twice on your bank statement. The first entry corresponds to the payment authorization request that is made when you place the order, the second confirms the actual charge.

Return and exchange

camillecollections do not accept returns, exchange or refund

Please make sure that you understand and read product information before paying your items

Store services

Most products can be reserved in store depending on availability. You can reserve an item by contacting us directly on Instagram, or send us an email
The reservation is not guaranteed and our staff will confirm the availability and will get back to you once within 48 hours
camillecollections do not have a physical store

Shipping guidlines

International Express Delivery: We offer express shipping with an average delivery time of 7 – 10 working days. Please note, delays due to unforeseen circumstances are subject to change as well as import fees may applyThe shipping cost depends on the dimensions and weight of the product. Bottega Veneta, Givenchy, Salvatore Ferregamo, Fendi can arrange international door to door service of your item. This can only be arranged through contacting us
Next Day / 48 hours Delivery: These items are normally arranged as soon as we get your order and the confirmation of your payment. Please allow 24 – 48 hours to check on your payment You will receive a text message from our MNL Team Customer Care before shipping out your item. This is to confirm the shipping information are correct at the same time, we will give you the amount required by the courier (local shipping cost)

Can I choose delivery date and time?

Please update us immediately or contact our MNL Team Customer Care

Where is my order?

All pre-orders placed will need to have 3 – 4 weeks waiting time to arrive in the Philippines. After payment please give us 1 week to process your orders and you may start the 3-4 weeks delivery time

Why does it takes too long to process my order?

- All pre-orders items will need to be arranged in Europe. This can take time as we also wait for the confirmation of the boutique if the item is available in store, warehouse or need to be transferred from other locations. (1week sourcing)
- Once all set and done from Europe, all items will be sent to our main hub, United Arab Emirates. We will check all the items, packed your items and will finally deliver them to the Philippines (3 weeks waiting sorting and packing to final destination)
MNL Team will now update us once they received our items MNL Team will start sorting your items and will contact you via text messages

What should I do if my order has not been delivered within the estimated time?

- If your order has not been delivered within the estimated period, we suggest you:
  – Check your order’s delivery status with us
  – Check that the address indicated for the delivery is correct
  
  For further assistance, please contact our Customer Care and we will be happy to assist you

We believe strongly in fundamental privacy rights. This means that we strive to collect only the personal data that we need.

Note:

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
We may receive personal data about you from other individuals, from businesses or third parties, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Your Questions

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